This guide doesn’t cover your question, or something in Starchive isn’t working as it should. Help is one click away, from any screen.

The Help menu

1. Click Help, the question mark near the bottom of the left rail.
2. Choose:
   • Knowledge base: opens Starchive’s Help Center, support.starchive.io, in a new tab.
   • Talk to us: opens the Help Center’s request form in a new tab.
   • Report a bug: opens a form inside Starchive.

Report a bug

3. In the Report a bug form, describe what happened in the box: what you did, what you expected and what you saw.
4. Click Submit.

Settings → Support

5. Click Settings at the bottom of the left rail, then Support.
6. Contact us: the button Email us at support@starchive.io. We ask 24 business hours to reply.
7. Help Center: the button Visit it at https://support.starchive.io.

Good to know

• Knowledge base and Talk to us leave Starchive for support.starchive.io; Report a bug stays inside Starchive.
• On a share link’s page there is no Help menu: the gear at the top right has links to get help or report abuse; see Open a shared link.

How this page was checked

Every item was opened from the Knowledge Base workspace. Knowledge base and Talk to us opened support.starchive.io in a new tab. The bug form was opened and closed without submitting.

Questions

How quickly does support reply?

Settings → Support says it asks for 24 business hours to reply.

Is the Knowledge base the same as this guide?

No. It opens Starchive's Help Center at support.starchive.io in a new tab.